5.1 Times and methods for payment
The full Price is payable immediately unless otherwise stated by Tickazilla. Payments may be made by selected credit or debit cards at the time of your booking, by bank transfer or by cheque made payable to “Football Encounters UK Limited” (which should be sent to Tickazilla's’ postal address set out in Condition 1 above). Payments will only be deemed to have been received after cleared funds have been received in Tickazilla’s bank account. If payment is made by cheque, you must ensure that Tickazilla receives your cheque at least 4 working days prior to the date the relevant payment is due to allow time for your cheque to clear.
5.2 Payment handling fees
Payments made by debit cards, credit cards or bank transfers do not incur any handling charges and will be processed free of charge. Payments made by bank transfers must be made free of bank charges, with the cost of all such charges payable by you.
5.3 Consequences of non-payment
If payment of the full Price in cleared funds is not received by Tickazilla within the time limits set out in Condition 5.1 above, this shall be a material breach of the Contract by you and shall entitle Tickazilla to treat the Contract as being at an end and reallocate the event tickets, accommodation or package forming part of the Contract without informing you.
5.4 Group accommodation bookings
(i) For group bookings, Tickazilla will provide you with separate Terms & Conditions for the following quantity or combination of room types:
5 x twin/ double rooms or more,
6 x single rooms or more,
6 x double rooms (single occupancy) or more,
6 x twin rooms (single occupancy) or more,
4 x triple rooms or more,
10 persons or more, sharing a combination of 6 room types or more.
(ii) The Contract for group bookings will be upon these Conditions and will also include all provisions contained in these Standard Terms & Conditions.
5.5 Cancellation and variations of the contract by you
(I) The following contracts do not have a right for the Customer to cancel under ‘The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’:
Section 28 (h); the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.
For example, hotel bookings, courier services, car hire, restaurant bookings and event tickets to be performed on specific dates. Therefore this legislation does not apply to the Contract.
(ii) Any notice of cancellation by you of a Contract or booking must be made as early as possible in writing to Tickazilla at the e-mail address set out in Condition 1 above.
(iii) Any request by you to vary a Contract or booking (including any request to transfer a Contract or booking to another person) must also be made in writing as early as possible to Tickazilla (at the e-mail address set out in Condition 1 above). Tickazilla retains the discretion as to whether or not to accept variations to a Contract requested by you, and accordingly Contract variations are only effective if accepted in writing by Tickazilla. You should note that changes or variations will also depend on the individual terms of your accommodation booking and/or Condition 5.5 (v) below.
(iv) Except as set out in Condition 5.5 (v) below or as set out in the individual terms of your accommodation booking, in circumstances where you (or any other person who is due to attend the event) are prevented for any reason from attending the event to which the Contract relates, and you have requested in writing a reasonable time before the date of the relevant event date that we transfer the Contract or booking to another person who you have identified, we will arrange to transfer the benefit of the Contract or booking to that person provided that the specified person is able to satisfy all the conditions of the Contract.
(v) Once event tickets have been received by us from the event organiser or issued/dispatched to you by post or by electronic means, no modifications, cancellations or refunds are permitted.
5.6 Consequences of Cancellation by you
(i) Except as set out in Conditions 5.7 (iv) and 5.7 (v), event tickets cannot be cancelled, exchanged or refunded after you have submitted a booking and/or payment. All event ticket sales are final. If you cancel your event tickets, you will still be liable to pay for the total Price of the cancelled tickets (and Tickazilla will not refund any amounts already paid by you). You should note that cancellation of part only of an event ticket booking is not permissible at any time.
(ii) Accommodation bookings may only be cancelled, exchanged or refunded if the individual terms of your accommodation allow it. Please check your individual accommodation policy for cancellation and modification terms.
(ii) Airport/hotel transfer bookings may only be cancelled, exchanged or refunded if the individual terms of your transfer allow it. Please check your individual transfer policy for cancellation and modification terms.
5.7 Cancellation and variations of the contract by Tickazilla
(i) Occasionally, events may have their venue capacity reduced, or be suspended, postponed, or cancelled, by the police, a local authority, national government, event organiser, governing body, promoter, team, performer or venue, due to a variety of reasons of unusual or unforeseeable circumstances beyond Tickazilla’s reasonable control. These unusual or unforeseeable circumstances are known as "Force Majeure" events, which are specified in more detail under Condition 12.2 below. If Tickazilla have to alter a significant term of the Contract or cancel the Contract for any of these “Force Majeure” events or any other reason, Tickazilla will notify you by telephone or e-mail, as soon as possible.
(ii) If event tickets have already been issued by Tickazilla, you must retain your event tickets and comply with any other reasonable instructions provided by Tickazilla or any of its agents.
(iii) If an event is suspended or postponed and waiting to be rescheduled, or has been rescheduled, your tickets will be transferred to the rescheduled event date up to the same value of the original cost of tickets. Tickets cannot be cancelled, exchanged nor refunded. Should you be unable to attend the rescheduled event date then it is your responsibility to resell your tickets or transfer your tickets to family or friends (that can attend the rescheduled date) or claim a refund on your travel insurance policy. Tickazilla strongly recommend that you obtain comprehensive travel insurance to cover your ticket purchase against an event being cancelled or postponed.
(iv) If an event is performed with a reduced venue capacity, or performed behind closed doors (without spectators in attendance), or cancelled in its entirety (and not re-scheduled), your tickets will be cancelled. Tickazilla will issue you with either a credit note or refund for the cost of the event tickets, subject to a 20% administration fee, in accordance with the applicable guidelines as set out in Condition 5.8 below. Any refunds or credits will be based on the date Tickazilla receives official notification from their supplier, event organiser, promoter, team, performer or venue, and were applicable.
(v) On certain occasions it may be necessary to impose stricter refund or credit note limitations to those outlined below in Condition 5.8, as certain suppliers or promoters may impose stricter cancellation policies. If the refund or credit on your booking differs from those outlined below in condition 5.8, you will be notified at the time the variation or cancellation to the contract is notified by Tickazilla.
(vi) Tickazilla will make reasonable efforts to ensure that advertisements and descriptions provided relating to events are adhered to, but Tickazilla reserves the right to make minor alterations or supply ticket category upgrades without notice to you, were necessary, and this shall not constitute breach of the Contract.
5.8 Cancellation of the Contract by Tickazilla
Cancellation policy
Event ticket bookings: Credit note or refund for cost of event tickets, less 20% admin fee
Airport transfer bookings: Refund for cost of transfer, less 10% admin fee
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